Small Businesses Grab The Attention Of Bankers
Small business banking is drawing more attention from banks.
Turns out, this market is a lot more lucrative than bankers
once estimated. As small businesses take out loans at
record speed, lenders are noticing this trend and competing
for the small business customer in very unique ways.
As the economy picks up, so too are banking practices for
small businesses. Where once small businesses were forced
to pay high fees, bankers are cutting these fees and setting
up special departments to handle small business services.
Generally in the past, customer satisfaction among small
businesses at banks has been low; banks are working to
target this segment and win them over to their side.
These new banking practices are freeing up small businesses
to concentrate on improving their business in other areas
and become more successful. More businesses are using these
outsourcing features rather than performing these
time-draining tasks in house. As result, more banks are
automatically including these BPOs (business practice
outsourcings). Outside of traditional checking and credit
cards for small businesses, banks are including special
services suck as payroll services, 24-hour Internet banking,
travel arrangements, and financial advice. For example,
Bankrate.com~s Small Biz offers these features for small
businesses:
- Sign up for an e-newsletter.
- Find out the most current loan and credit card rates.
- Receive advise in several areas such as finance,
e-commerce, taxes and cash flow.
- Control accounting online (pay bills, payroll
outsourcing).
Another major bank that offers small business solutions is
Bank of America. Small business services offered by Bank of
America include several packages to help small businesses
manage more effectively. Many of these packages offer
financial advice and resource specialists. The Value
Package, for example, offers overdraft protection, Paychex
(Bank of America's payroll outsourcing service), merchant
services, free small business money market savings account
and more.
Since small businesses account for nearly 21% of a bank's
market and roughly 41% of the U.S. private payroll comes
from small businesses, even large banks are taking notice of
the impact of small business on the economy. Perhaps large
banks are finally taking notice due to many recent
consolidations with smaller banks. Some banks are reporting
an increase of as much as 91% in small business loans over
the past couple years; most of these loans are to
non-technical small businesses. As result, the opportunity
for credit to small businesses has never been greater.
This is a win-win scenario for many small businesses since
they have to pay less for activities that take up a lot of
time inside the business and more businesses are succeeding
through this extra help from banks. Banks are competing
stronger for the attention of small businesses. Not only
are American small businesses and banks partaking in this
tend but also developed countries such as Australia and
United Kingdom noticing improvements in small business
banking. As more small business grab hold of the benefits
of BPO, more banks are incorporating these special services
into the small business banking packages.
Copyright 2005 Wouter Carrie. All rights reserved.
Wouter Carrie is the owner and operator of Fluent
Banking
which is one of the leading resources for banking information
on the internet. For more info visit his archive of articles:
http://www.flbanking.com/archive/
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